By accessing, registering for, or using the pg5000 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease using our services. These terms constitute a legally binding agreement between you and pg5000.
For the purposes of these Terms & Conditions, the following definitions apply:
You must be at least 21 years of age to create an Account or use any Services provided by pg5000. By registering, you confirm that you meet this minimum age requirement. pg5000 reserves the right to request proof of age at any time and will suspend or terminate any Account found to be held by an individual under 21 years of age. All funds in such accounts will be forfeited.
Our Services are intended for users residing in Indonesia and other jurisdictions where online gambling is not explicitly prohibited by local law. You are solely responsible for ensuring that your use of pg5000 complies with all applicable laws and regulations in your jurisdiction. pg5000 operates under international licensing and does not hold a license from Indonesian regulatory authorities. By using our platform, you acknowledge this legal context and accept responsibility for your participation.
You represent and warrant that you have full legal capacity to enter into this binding agreement and that you are not restricted by any legal or contractual obligations that would prevent you from using our Services.
Each individual user is permitted only one Account on the pg5000 platform. Creating multiple accounts, duplicate accounts, or accounts on behalf of others is strictly prohibited. Detection of multiple accounts may result in suspension of all associated accounts and forfeiture of funds and winnings.
To use pg5000 Services, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, valid email address, and mobile phone number. You agree to update this information promptly if it changes.
pg5000 is committed to preventing fraud, money laundering, and underage gambling. We reserve the right to request identity verification documents at any time, including but not limited to government-issued identification (KTP, passport), proof of address (utility bills, bank statements), and selfies holding identification documents. Failure to provide requested documentation within 30 days may result in Account suspension and withdrawal restrictions.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your Account will be deemed your responsibility. You agree to notify pg5000 immediately if you suspect unauthorized access to your Account. pg5000 will not be liable for any loss or damage arising from your failure to protect your Account credentials.
All information provided during registration must be truthful and accurate. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate Account termination and forfeiture of funds.
pg5000 accepts deposits via major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (Bank Syariah Indonesia), and popular e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja. Credit and debit cards (Visa, Mastercard) are also accepted. The minimum deposit amount is Rp 50,000 unless otherwise specified for specific payment methods.
Deposits are typically processed and credited to your Account within 2-5 minutes during banking hours. Delays may occur during weekends, public holidays, or due to third-party payment processor issues. pg5000 is not responsible for delays caused by external payment providers.
Withdrawal requests may be submitted at any time through your Account dashboard. The minimum withdrawal amount is Rp 100,000. Withdrawals are processed within 4-24 hours for verified accounts, with most requests completed within the shorter timeframe during business days. Withdrawals may only be made to bank accounts or e-wallets registered in your own name matching your verified Account information.
Before requesting a withdrawal, you must complete KYC verification and meet any applicable bonus wagering requirements. pg5000 reserves the right to reverse withdrawals and return funds to your Account if we identify suspicious activity, incomplete verification, or violations of these Terms. You may be required to wager your deposit amount at least once before withdrawal to comply with anti-money laundering regulations.
pg5000 does not charge fees for deposits or withdrawals. However, third-party payment processors or banks may apply their own transaction fees, which are beyond our control. You are responsible for any such fees imposed by external parties.
All transactions on pg5000 are conducted in Indonesian Rupiah (IDR). Deposits made in other currencies will be converted to IDR at prevailing exchange rates determined by our payment processors, and conversion fees may apply.
Bonuses and promotions offered by pg5000 are subject to specific terms and conditions outlined on the respective promotion pages. Not all users may be eligible for all bonuses. pg5000 reserves the right to exclude users from promotional offers at our sole discretion, particularly in cases of suspected bonus abuse.
Unless otherwise stated, all bonuses are subject to wagering requirements before withdrawal. Typical wagering requirements range from 20x to 40x the bonus amount or the combined total of deposit plus bonus, as specified in the bonus terms. Only bets placed on eligible games count toward wagering requirements, and different games may contribute at different percentages (e.g., slots typically count 100%, table games may count 10-20%, and some games may not count at all).
While an active bonus is in play, you may not place individual bets exceeding Rp 50,000 per bet or spin unless otherwise specified. Exceeding this limit may result in forfeiture of the bonus and any associated winnings.
Bonuses must be used within the validity period specified in the promotion terms, typically ranging from 7 to 30 days. Any unused bonus funds and unfulfilled wagering requirements will expire after this period.
pg5000 strictly prohibits bonus abuse, including but not limited to creating multiple accounts to claim bonuses repeatedly, placing opposite bets to meet wagering requirements with minimal risk, or exploiting technical errors. Detection of bonus abuse will result in immediate forfeiture of bonuses, associated winnings, and potential Account termination.
All bets are subject to acceptance by pg5000. We reserve the right to refuse or limit any bet at our sole discretion, particularly if we suspect irregular betting patterns, technical errors, or fraudulent activity. Once a bet is accepted and confirmed, it cannot be cancelled, amended, or withdrawn by the user.
For sports betting, results are determined based on official league or tournament rulings. If a match is postponed, abandoned, or cancelled, bets will be voided and stakes returned unless the event is rescheduled and completed within 48 hours. Settlement times vary by sport but typically occur within 24 hours of event conclusion. In cases of obvious errors in odds or lines, pg5000 reserves the right to void affected bets.
Live betting odds are updated in real-time and may change rapidly during the course of an event. Bets placed during live betting are subject to slight delays for technical verification. pg5000 is not liable for delays in odds updates caused by streaming latency or external data feed issues.
All casino games, including slots, table games, and live dealer games, are governed by the specific rules published by the respective game providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, etc.). Random Number Generator (RNG) games are certified for fairness by independent testing agencies. Live dealer game outcomes are determined by physical equipment and dealer actions in real-time.
For togel games (Togel Singapore, Togel Hongkong, Togel Sydney, Togel Macau), results are determined by the official draw outcomes from the respective international lottery authorities. pg5000 does not control or influence draw results. Bets are settled according to the official published results, and settlement typically occurs within 1 hour of result announcement.
In the event of a technical malfunction, system error, or software bug that affects game outcomes or bet settlement, pg5000 reserves the right to void affected bets and refund stakes. This includes but is not limited to incorrect odds display, game freezes, server outages, or communication failures.
pg5000 strives to maintain continuous service availability but does not guarantee uninterrupted access. We are not liable for service disruptions caused by scheduled maintenance, technical issues, internet connectivity problems, third-party service failures, or force majeure events including natural disasters, government actions, or civil unrest.
Games provided by third-party software providers (Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Habanero, Pocket Games Soft, etc.) are governed by those providers' terms and conditions. pg5000 acts as a platform operator and is not responsible for game-specific technical issues, fairness disputes, or malfunctions originating from third-party systems.
To the fullest extent permitted by law, pg5000's total liability to you for any claims arising from or related to these Terms or your use of our Services shall not exceed the total amount deposited into your Account during the 90-day period immediately preceding the claim.
pg5000 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, regardless of whether pg5000 was advised of the possibility of such damages.
The following activities are strictly prohibited and constitute material breaches of these Terms:
You must not allow any other person to access or use your Account. Accounts are personal and non-transferable. Sharing login credentials with friends, family members, or third parties is prohibited.
All content on the pg5000 platform, including logos, graphics, text, software, and game assets, is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any pg5000 content without explicit written permission.
pg5000 reserves the right to suspend your Account temporarily or permanently if we suspect violations of these Terms, fraudulent activity, or if required to comply with legal or regulatory obligations. During suspension, you will be unable to place bets, access funds, or use any Services.
We may terminate your Account immediately without prior notice if you breach these Terms, engage in prohibited activities, fail to complete KYC verification within required timeframes, or if we determine in our sole discretion that continued provision of Services to you poses legal, financial, or reputational risk to pg5000. Upon termination, any remaining balance in your Account may be forfeited if the termination is due to fraudulent activity or material breach.
You may request Account closure at any time by contacting customer support. Upon closure, any remaining balance will be returned to you via your registered withdrawal method after deducting any applicable fees and subject to completion of pending wagering requirements. Closed accounts cannot be reopened; you would need to register a new Account subject to eligibility verification.
For responsible gaming purposes, you may request self-exclusion for a period of 1 month, 3 months, 6 months, or permanently. During self-exclusion, your Account will be locked, and you will be unable to access any pg5000 Services. Self-exclusion cannot be reversed until the specified period expires. For more information, please visit our Responsible Gaming page.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which pg5000 holds its primary operating license, without regard to conflict of law principles.
In the event of any dispute arising from or relating to these Terms or your use of pg5000 Services, you agree to first attempt resolution through good-faith negotiation by contacting our customer support team. If informal resolution fails within 30 days, disputes shall be resolved through binding arbitration conducted in English under the rules of a mutually agreed arbitration body.
You agree to resolve disputes with pg5000 on an individual basis only. You waive any right to bring claims as a plaintiff or class member in any purported class or representative proceeding.
If you have questions, concerns, or require clarification regarding these Terms & Conditions, please contact our customer support team:
pg5000 reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes will be communicated via email to registered users and/or through prominent notice on the platform. Your continued use of pg5000 Services after such modifications constitutes acceptance of the updated Terms. We recommend reviewing this page periodically to stay informed of any changes.
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